Customer Testimonials – London’s Highest Rated Bed Bug Treatment Specialists

I had a small infestation of bed bugs at my home in Hammersmith, ThermoPest checked our place thoroughly and sorted our bug issue in one visit. 2 months later and still no issues, but having the guarantee is still helpful peace of mind.

I contacted ThermoPest after reading about their heat treatment method and I’m so glad I did. Gavin explained the whole process and we booked in. Since the bed bug treatment it’s been over a month and we’ve had zero signs of bed bugs since.

We’d been dealing with bed bugs for a couple of months in our London flat and it was a nightmare. At first, we tried sprays and DIY methods, but the problem just kept coming back. We were honestly at the point of thinking we’d have to replace our mattress and furniture.

That’s when a friend recommended ThermoPest. From the start, they were really reassuring and explained how their bed bug heat treatment in London works. The technicians arrived on time, set everything up, and were very professional throughout.

I didn’t end up using the service because when I called, Gavin took the time to talk me through how to check for bed bugs myself. Turns out, it wasn’t bed bugs causing the itching after all.

Every other company we spoke to seemed ready to jump straight into treatment without really assessing the situation, but Gavin was honest and helpful from the start. He shared loads of useful info over the phone, and I’m really grateful for his time. Thanks again!

Writing my review now from the treatment I had in early feb this year, I had heat treatment and the lads were so friendly, Gavin was amazing and answered all my questions constantly in email, I am based all the way in Northumberland and he still came through, They were super thorough and Touch wood, I’m still bedbug free to this day!

Had a great experience with this company

ThermoPest were great from start to finish. They are very knowledgeable and explained everything to be before they started the work.

They were discrete in their operation and managed to totally rid my spare bedroom of bed bugs. It’s been 3 weeks now and no sign of the bugs returning, so I would say a perfect service. Highly recommend.

I ended up not booking a treatment because Gavin honestly advised that I didn’t have a bed bug problem, even though other companies had insisted I did. He was transparent, generous with his time, and helped me avoid spending thousands on unnecessary treatments.
Really appreciate the honesty — a rare find in this industry! I have given a 5 star review based on that experience with ThermoPest Bed Bug Treatment London.

I rarely leave reviews, but the service I got from ThermoPest was brillaint. My flat in Notting Hill had a stubborn bed bug issue that two previous companies failed to get rid of. ThermoPest were different – super thorough, really respectful of the property, and most importantly, the bed bugs are GONE.

I had a bed bug scare, and after shopping for an exterminator found some who did not view pictures or do any kind of viewing only offered treatment that was very costly. Im so glad I contacted James who immediately told me over the phone he doubted they were bed bugs (no symptoms/bites) after sending pictures and getting some more information, he confirmed with another specialist and got back to me very quickly to tell me what they were (black book lice) and how to treat with absolutely no cost. Right at Christmas I could not be more grateful! Can’t recommend enough.

We had a horrible experience with bed bugs in our London apartment and honestly didn’t know where to turn. We tried cleaning, washing everything on high heat, even using DIY sprays, but the problem just kept coming back. It got to the point where we were losing sleep every night, so we decided to call in a professional service.

A friend recommended ThermoPest, and from the first phone call I felt more at ease. They were straightforward about what to expect and explained how their bed bug heat treatment in London works. The technicians arrived on time, were very professional, and spent time walking us through the whole process before starting.

The treatment itself took a few hours, and they asked us to prepare the rooms beforehand by decluttering and bagging up certain items. It was clear they knew exactly what they were doing, and they checked every corner to make sure nothing was missed.

The results have been amazing. Within days we noticed a complete difference – no more bites, no more scratching at night, and we could finally relax in our own home again.

Gavin from ThermoPest sorted our flat after we brought bed bugs home from a trip. He was friendly, explained the process, and the heat treatment worked.

I was gutted when I found bed bugs in my daughter’s room after she came back from uni. It was proper stressful, especially with her exams coming up. ThermoPest were brilliant, they sent a technician out the next day, and he was so calm and reassuring. The heat treatment took a few hours, and they even checked in a week later to make sure everything was okay. No more bugs, and my daughter’s finally getting a decent night’s sleep. Can’t fault them

Successfully got rid of the bed bug infestation and was good to deal with.

I rarely leave reviews, but the service I got from ThermoPest was brillaint. My flat in Notting Hill had a stubborn bed bug issue that two previous companies failed to get rid of. ThermoPest were different – super thorough, really respectful of the property, and most importantly, the bed bugs are GONE.

I would really recommend ThermoPest Bed Bug Treatments London and Gavin. Our issue was resolved really efficiently, and they were very communicative. They made my parents feel so comfortable, and really explained the entire process to us.

I was skeptical about heat treatments for bed bug extermination, but Gavin at ThermoPest reassured me every step of the way. I live in a flat in central London, and the infestation was starting to spread to other rooms. The team acted quickly and discreetly, and the results speak for themselves—complete removal in one session.

Amazing service from James and the team. Moved into a house where there were bedbugs, James and team got rid of them and also put up with my constant texts looking for advice and reassurance. I will definitely recommend you 100%

They came out quickly and identified the problem for an active bed bug infestation at my mother’s house. They acted in a polite and considerate matter.

Excellent service, super responsive and delivered exactly what was needed.

I would highly recommend their services to anyone dealing with a bedbug issue.

Gavin from ThermoPest was brilliant to deal with and the situation was dealt with.

ThermoPest have done such a great job! I had got back from a trip and after a few week realised I had brought back bedbugs with me. All sorted on one treatment! Perfect.

We ended up needing bed bug heat treatment in London after bringing some home from a hotel stay. Luckily we spotted it pretty quick, so it wasn’t a full on infestation. The guys came round, checked it out and said it only needed a spray which sorted it fast.

They were friendly, explained what they were doing and didn’t make a big drama out of it. Glad we called them when we did, saved us from a much bigger problem. Thanks

I can’t thank ThermoPest enough for their incredible bed bug removal service. We had been dealing with bed bugs for weeks, and the stress was unbearable. Every night felt like a battle, and my family was losing sleep. Gavin and his team were a breath of fresh air. They explained the process thoroughly, and the heat treatment was completed within a day. It’s been weeks now, and we haven’t seen a single bed bug.

Very good service for a very nasty job. Would be very happy to recommend them to friends and colleagues.

An absolute nightmare getting bed bugs in one of our rental properties but Jamie and team managed to sort them out in ONE VISIT. Sooo impressed!! Worth every penny. Thanks so so much.

Thermopest came out to do a bed bug heat treatment, I was told it would get rid of the problem in one visit. However a few days after the treatment we noticed live bed bugs. I called Gavin and he was able to send back another set of technicians to complete a second treatment. Since then we have been bed bug free, I will give 5 star since dealing with Gavin helped the process to go well.

I had a bed bug issue in my London flat for around six months. Rentokil carried out five spray treatments but failed to resolve the problem. Thermopest came out and eliminated the infestation in just one visit using heat treatment. Gavin was easy to deal with throughout the process.

A very discreet and affordable bed bug treatment solution. They came out on a weekend and were quick to start the work, highly recommended. All sorted within a day. Amazing.

Thanks to Bed Bug Treatment Pros for the work they carried out, they exterminated the problem quickly.

ThermoPest handled our bed bug issue in our flat quickly. The London heat treatment service was worth every penny – no more bites and we can finally sleep peacefully again.

Really impressed with ThermoPest. The technicians were polite and professional, and the bed bug extermination in London worked first time.

Needed a bed bug treatment in London for a flat we rent out. The process went smoothly and overall was impressed with how it was handled.

Words don’t do justice to how happy I am with the service it was so fast and professional, and kept me informed of the whole process and very reasonable price.

Thermopest were quick to respond and recommended their bed bug heat treatment, we were able to book in a treatment for the following day which was great.

I hired Thermopest after multiple unsuccessful attempts of having sprays with other companies. They completed the work in a single visit and I have not had an issue since. I personally think its worth the money and wish I had hired them initially. The whole team were helpful from speaking to Gavin on the phone to the team who came out to visit. I would recommend them to anyone having an issue with bed bugs. Thanks again.

Had a serious issue with Bed Bugs in our flat in Hackney. We’d tried sprays and powders ourselves with no success. Called ThermoPest and Gavin came out to assess the situation. The heat treatment was done in one day and we haven’t seen a single bug since. Absolutely worth the money for peace at mind. Thanks again Gavin!

ThermoPest sorted out a bed bug issue at our property in Kensington after a guest brought them in. We opted for the heat treatment after reading up on its effectiveness, and it worked exactly as described.

I honestly couldn’t recommend ThermoPest Bed Bug Treatments London more highly. When we first discovered we had bed bugs, we used a different company who failed to get rid of them and left us feeling really anxious that the problem was going to be hard (and expensive) to solve. They were going to charge almost the same again to come back, so we started looking elsewhere.

I called Gavin at ThermoPest, and right away he reassured me over the phone and gave me loads of helpful advice. He came out the very next day, was calm, kind, and put our minds at ease. What stood out most was how honest he was — it was clear he wasn’t just trying to take our money if it wasn’t necessary.

The bugs are now completely gone, and we were left well informed throughout the process. Best of all — we didn’t have to throw anything away!

If I could give 10 stars, I would. Huge thanks again to Gavin and the team at ThermoPest!

ThermoPest sent out a team for a same-week bed bug heat treatment, and they handled multiple of my units at once.
Great communication and fast results – top-tier bed bug exterminator!